Actually, it is much worse than that: They even list steam train trips on the website weeks before even opening the sales process. I.e., you can register, select the trip at the correct date, select a booking class and coach number, enter data for 4 persons including phone, e-mail, ID/passport number, only go get a “no seats available message”. Every time you go back one step to try another coach or booking class, you have to start from scratch and enter all data again, only to see the same message.

Eventually, you call the hotline and they tell you: “The trip is not open for sales yet, sales start on such-and-such date. Sorry for your inconvenience.” When asking them to improve the website to block the entrance of the booking process for trips yet unavailable, adding an info message for prospective customers to try again on such-and-such date, nothing happens. They utterly disrespect their customers. You always get friendly apologies, as if that would fix anything. Don’t apologise – solve the customer’s problem instead, then you do not need to apologise in the first place!

Unfortunately, many Thai apps and websites are designed in the backwards way, first asking all kinds of personal details and in the end telling you that what you apply for or want to buy is unavailable. Or worse, there is just a nondescript error message, and the customer has no clue if he did something wrong when filling in his data, there is a server problem or the product is actually unavailable. I have had this disheartening experience dozens of times over the years.

No sorry. Other than Makkasan and maybe one or two more it’s straight to Chachoengsao.